Most webmasters and web developers who choose virtual private server hosting (VPS hosting) are in the growth stages of their business. If you are a VPS hosting user, you probably have some experience with web hosting, know how to get your website online, and are willing and able to maintain your website on a day-to-day basis.
But even as a more advanced hosting user, there will inevitably be occasions when you need additional support from your VPS hosting provider. Whether you have encountered a problem with your server or just need some expert advice, most hosting providers offer a wide range of support services with every virtual server that you can use to resolve your issue.
However, there is nothing worse than asking for help and not receiving a prompt reply. If you have to wait for days or even weeks before you can continue working on your website, it is impossible to keep your workload balanced. Worse, if your virtual server is not working correctly and your web hosting is offline, you could be losing out on sales until your hosting provider responds to your question.
At Hostek.com, we are committed to providing the best possible support in the industry. As a result, we are always available to help you meet your service level objectives and keep your customers satisfied. Across our knowledgebase, forums, and 24/7/365 expert support, we can give you the help you need, whenever you need it.
Instant technical support for your VPS hosting plan
When you need assistance with your virtual private server, the fastest way to get help is by exploring the information already available online. In the Hostek.com VPS hosting knowledgebase, you can explore frequently asked questions organized by category, or conduct a quick search to find the information you need. The knowledgebase also features detailed tutorials on a range of common tasks, including setting up email clients, working with cPanel, and modifying database settings.
Of course, a ready-made knowledgebase can never contain answers to every possible question. If you need more help, be sure to check our forums at http://forum.hostek.com/forum.php. The forum brings together our support staff and experienced customers to answer your specific questions on anything to do with your VPS hosting.
A useful tip is to search the forum for words related to your issue. Since the forum was launched, hundreds of helpful tutorials and code samples have been posted, and by searching the forum, you might find the answer you need. Alternatively, you can register for the forum and post your specific question to the community.
Finally, you can get in direct contact with our expert technical support team in a number of different ways. If you do not find the information you need in the knowledgebase or on the forum, you can do any of the following:
- Use Live Chat to speak to a representative in real-time (http://hostek.com/faq/kb/)
- Create a Support Ticket (https://support.hostek.com)
- Contact the Hostek.com Support Team via phone or email (http://hostek.com/web-hosting-contact.asp)
Every support service is available 24/7/365. If you need any advice or guidance, or if you find an issue with your virtual server, do not hesitate to get in touch.
VPS web hosting with unrivaled support from Hostek.com
Some VPS hosting providers measure the response of their technical support in hours, or even days. At Hostek.com, we measure our response in minutes, aiming to help our customers resolve their problems quickly so they can get on with building their websites.
Customers can choose Linux and Windows VPS hosting services that include a convenient browser-based control panel (cPanel on Linux, or our custom Windows Control Panel) and root access for complete control. Alternatively, developers can select specialty virtual servers, including ColdFusion VPS hosting and Railo VPS hosting plans.
Every VPS from Hostek.com comes with 24/7/365 technical support in the form of an online knowledgebase, forums, live chat, ticketed support, and phone support.VPS Hosting