WordPress Server Experts
Our
24/7/365 awesome support team is available to help
with not only your server management
but also make sure your applications and sites are getting the uptime and
performance you deserve..
We understand businesses need different
levels of support.
While our standard Windows, cPanel, and ColdFusion VPS and Server plans
include
our great support we also have higher levels to meet those more
demanding
business needs.
Our Self Managed options are for expert
level customers that
fully know how to manage a server and it's configuration, top down.
Are you a Business owner that needs more time to focus on your business? Our 24/7/365 awesome support team is available to assist managing your server(s) and make sure that your applications or sites are getting the uptime and performance that you deserve.
We understand different businesses need different levels of support. Our standard Windows, cPanel and ColdFusion VPS and Server plans include our great support.
Our Self Managed plans are for expert level customers that fully know how to manage a server and it's configuration, top down.
Support Levels |
|||||
| Self Managed | Standard | Advanced | Premium | Managed Services | |
| Initial Ticket Level | Level 1 | Level 1 | Level 2+ | Level 2+ | |
| Ticket Placement | In order received | In order received (jumps Standard Support) |
Top of Queue | Top of Queue | |
| Managed Network Infrastructure | |||||
| Managed Hardware | |||||
| 24/7 Monitoring | Every 5 Minutes | Every 3 Minutes | Every 1 Minute | Every 1 Minute | |
| Server Ping Monitor | |||||
| URL Monitoring | 1 URL | 3 URL | Custom | ||
| CPU Monitoring | |||||
| RAM Monitoring | |||||
| Database Monitoring | |||||
| OS Core Updates / Upgrades * | |||||
| ColdFusion / Lucee Hotfixes * | |||||
| Database Software Upgrades | |||||
| Firewall Updates | |||||
| Anti-Virus Updates | |||||
| Backups Available | |||||
| Restore Availability | * | ||||
| Detect Failed Backups | |||||
| Fix Failed Backups | |||||
| PCI Compliance Assistance | |||||
| 3rd Party Software | Best Effort | Best Effort | |||
| Email Assistance | |||||
| FTP Assistance | |||||
| IIS Support | ** | ||||
| Pricing (per month per server) | Included | Included | $35 | $80 | Schedule Free Consultation |
* Updates for OS, Anti-Virus, & Firewall should be automatic. However our team can do manual upgrades upon request.
* Service applications such as ColdFusion, Lucee, MySQL & Microsoft SQL will need to be scheduled with our team.
* Restores for Standard plan = 1 per calendar quarter. $9.95 per restore thereafter.
** Our control panel allows for 99% of items in IIS to be controlled and should be used, which saves a lot of time. For Business level customers, we can assist with IIS issues outside of the control panel (which may include control panel updates or suggested changes to work with control panel).
Get Help In Minutes, Not Days
"Very impressed with the service I've received, and in a meeting yesterday the CEO and others were amazed by how fast the pages resolved [with the WordPress Optimized Server]. Made me look great in front of a lot of important people!”
Ross Valenti
January 2019
Protect your website(s) with the Website Application Firewall (WAF) that stops website hacks and attacks. The WAF algorithms in place are continually evolving and allow us to accomplish industry leading levels of detection and mitigation of evolving threats.
Our content delivery network (CDN) will help make your site faster and highly available across the world. Your site visitors will notice a huge improvement in performance with the website cached behind all secure data centers in our CDN network.
The WAF filters out bad and malicious traffic using algorithms. This includes hack attempts, DDoS attacks, SQL Injection, Zero Day Exploits, & More.
All sites behind this service are provided with free Comodo SSL certificates to secure your website. This service can work with custom SSLs as well.
Any website owner or business that wants to stop worrying about website security and have it managed on their behalf by trusted and experienced professionals.
Website owners and server administrators who prefer to develop and implement their own DIY approach to website protection, monitoring, and remediation.
We leverage the best technology to help protect your valuable data at no extra cost – perimeter firewall and server AV included in every package.
Our continually expanding data centers are strategically located across the globe to provide
uncompromising reliability and performance.
Included FREE With Every WordPress Hosting Plan
If at anytime you are not completely satisfied with your WordPress server, let us know for a full refund within the first 30 days. Refund pro-rated for any unused service after 30 days. No long term contracts. We will earn you business every month!
LiteSpeed and lsCache enabled to really boost your page load times. With a load test of 50 simultaneous request, average page loads were .3 seconds compared to 3 seconds for a non optimized server.
Your 100% satisfaction is Guaranteed. You are free to cancel at any time; however, please give us the opportunity to fulfill that satisfaction. Our goal is for you to be 100% happy!
Our WordPress server experts can help you get exactly the server or servers that you need. With a no hassle consultation with one of our WordPress Hosting experts, you will know you are getting started successfully and risk free.
By combining our Perimeter Hardware Firewall with ConfigServer Firewall and our Sucuri Web Application Firewall (WAF), the pieces are in place to provide your WordPress managed server with optimum security. SOC-2 Certified & PCI-Compliant.
Including cPanel updates & server backups - You can focus on your business. We will handle server updates and server management for you.
