We will be performing an Operating System upgrade on our shared servers ntc37, ntc40, ntc41, ntc42, and ntc43 on Thursday, 7/11/18, beginning at 9 P.M. Central.
This will be an in-place upgrade so all customer data will be retained. We anticipate this will take no longer than 15-30 minutes per server to complete. During the process, websites hosted on these servers will be temporarily unavailable.
If you have any questions pertaining to the upgrade, please contact our Support team at https://support.hostek.com.
7/12/18 Update: Critical maintenance tasks have been completed without incident.
Update: Maintenance is still underway, but critical tasks are being postponed as the window for this service task has been overrun. Maintenance will commence on Thurs. July 12th at 8 PM - 11 PM. This status will be updated when service has been completed.
This maintenance has been re-opened for Wed. July 11th at 8 PM - 10 PM CST. This status will be updated as soon as
maintenance has completed.
We are postponing this maintenance window until later this week. We will update this server status with the new date and time once available.
This evening, we will be performing maintenance on our Saint Louis Zone2 (POD02) public facing routers.
The window of operation is 8PM-10PM CST.
This upgrade will be performed on the standby, fail-over router, and should not affect public connectivity, but if you experience any issues around this time, please notify our support team at [email protected] or https://support.hostek.com
10:49AM CST - We experienced a short network related issue within a single zone (STL-P2) in our St. Louis, Missouri data center. This only affected servers contained within this single zone, so servers in other zone environments remained operational.
This issue has since been resolved already by our administration team, however, they are researching this further to ensure that this does not re-occur.
10:35AM CST - We are currently experiencing an issue within our St. Louis data center with one of our single pod environments (Pod 2). This is only affecting the servers at this specific data center that are contained within this pod. Our administration is currently working on resolving this issue and we will be updating this status page as we have additional information.