Network and Server Status


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Intermittent Service Disruption - St. Louis, MO - 20/01/2021

Wednesday, January 20, 2021 11:08:21 AM CST

We are currently monitoring an issue upstream of Hostek managed infrastructure that is causing intermittent service disruption. Measures aimed at mitigating said disruption are in place and filtering out the disturbances as quickly as possible. We are working closely with our upstream partners to limit the disruptions experienced. As more information becomes available, we will update this server status.

 

If you have any questions, please open a conversation with our Support team via your Billing Control Panel:

https://cp.hostek.com

 
 
If you have any questions, please open a conversation with our Support team via your Billing Control Panel:
 
https://cp.hostek.com


Terms of Service Enforcement Statement

Wednesday, January 13, 2021 8:32:03 AM CST

A politically inciting website was detected by an entity that chose to attack the hosting provider in lieu of contacting us directly. We immediately took the service offline permanently. The website has been removed, and the client owning the site has been canceled. Hostek is not and will not be hosting the website in question.

We are reviewing our client base to ensure there are no duplicate accounts. At this time, we are working with our upstream provider to mitigate the tertiary effects of the attacks. Hostek prides itself in maintaining high standards and strict guidelines for upholding our Terms of Service (TOS).

Hostek takes a firm, no tolerance position on any violation of our Terms of Service (TOS) and will continue to strive to provide the best web hosting experience possible.


Intermittent, higher than normal, latency - St. Louis, MO - 01/06/2021 - 01/07/2021 - 01/08/2021

Friday, January 08, 2021 4:58:54 PM CST

UPDATE 10:00AM CST January 8thCurrent measures put in place upstream are keeping connectivity consistent. While the root cause is outside of Hostek's datacenter and control, we are working with partners upstream to determine the source and possible destinations of disturbances and to filter out malicious traffic causing slow response times. This status will continue to be updated until a complete resolution can be found.

UPDATE 12:00PM CST January 7thWe are experiencing the same issue today, 01/07/2020, beginning at 11:35 A.M.  CST. We will continue to monitor the situation and provide updates as they become available.

We are currently monitoring a situation upstream of Hostek managed infrastructure that is causing intermittend higher than normal latency when accessing services in our St. Louis data center. Service mitigations are in place and functioning, we are monitoring the situation closely, and will update as new information becomes available.

If you have any questions, please open a conversation with our Support team via your Billing Control Panel:

https://cp.hostek.com

 
https://cp.hostek.com
If you have any questions, please open a conversation with our Support team via your Billing Control Panel
 
https://cp.hostek.com
 
If you have any questions, please open a conversation with our Support team via your Billing Control Panel
 
https://cp.hostek.com
  • 					UPDATE: We are experiencing the same issue today, 01/07/2020, beginning at 11:35 A.M.  CST. We will continue to monitor the situation and provide updates as they become available.
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Shared cPanel Server Maintenance - CP17 - 12/22/2020 @ 03:00AM CST

Friday, December 18, 2020 11:32:10 AM CST

We will be perfoming shared cPanel server maintenence on CP17 on Tuesday, December 22nd, 2020 beginning at 3:00AM Central Time.

During this period, websites and databases on this server may be briefly inaccessible as we perform an upgrade to to the server, but as always we will work to ensure that downtime is reduced or eliminated if at all possible. 

If you have any questions, comments, or would like to report any issues relating to this upgrade, please contact the Hostek.com support team using the blue icon at the bottom-right of your account's control panel at https://cp.hostek.com/.


Upstream Network Maintenance in Reading, UK November 18th, 2020

Tuesday, November 17, 2020 3:13:49 PM CST

        We have been informed by our upstream providers in Reading, UK that they will be performing network maintenance on the uplink network fabrics outside of the datacenter that provide internet connectivity. The upstream fabrics are fully redundant, and disruptions to internet connectivity are not expected, as IP traffic is being re-routed around the maintenance area, but this RSS is to state that we will be monitoring the provider's progress during this task.

        This maintenance window will be taking place at the following times:
            Wednesday/Thursday, November 18th/19th, 2020
                GMT  0200 - 0500  (19th)  (UTC  0)
                CDT  2000 - 2300  (18th)  (UTC -5)

        If you have any questions about this maintenance window, please contact support:
        
        [email protected]  or https://support.hostek.com