Network and Server Status

Connectivity issue with the Ashburn data center

We're aware of an isolated incident occurring in our Ashburn data center and our Network Administrators are currently addressing and resolving this incident.  

As soon as additional information is available we will update this RSS feed.

Scheduled Maintenance for Mail12

Datacenter Maintenance in Ashburn, VA - February 5th, 6th, and 10th, 2020

        Our Ashburn, VA datacenter staff will be performing routine maintenance in our Ashburn datacenter on February 5th, 6th, and 10th starting at midnight and completing at 08:00AM. Maintenance will be performed on their Public cloud and backup infrastructure. These tasks will be performed on redundant systems, and should not effect Hostek infrastructure availability.

       If you have any questions about this task, please contacts support at https://support.hostek.com or e-mail us at [email protected] for more information.

        Thank you for your patience with us while this maintenance is being completed.

Scheduled Maintenance for Mail02-P2 & Mail03-P2

Update: Smartermail minor update on Mail03-p2 and Mail02-p2 has completed and the service has been confirmed to have resumed normal operations. If you experience any problems after this update then please contact support via the link below.

We will be performing minor updates to SmarterMail on Saturday evening (1/18/2020) beginning at 11:45 P.M. Central.

This will be a minor update so all customer data will be retained. We anticipate this will generate no more than 30-60 minutes of unavailability intermittently during this process. During this maintenance process, email services hosted on these servers will be temporarily unavailable for short sections of time as the SmarterMail updates are conducted.

If you have any questions pertaining to the update, please contact our Support team at https://support.hostek.com.

Selected OS Restarts Windows Server VPS' January 16th, 2020

    Today, Thursday January 16th, 2020, we will be performing unscheduled reboots to a select number of Windows Server VMs to resolve CPU issues that have occurred as a side effect of the Windows Update process. Microsoft has pushed out a patch to fix a critical vulnerability, and that patch has caused CPU consumption issues for a select number of customers that we are resolving now.

    For those effected, the reboot will be short, and sites and services will be back online quickly. We apologize for the inconvenience, and are working not to see why this update has effected the operating system in this fashion, so this action will not be needed again in the future.
 

If you have any questions regarding this maintenance task, please contact support at:

            [email protected] or https://support.hostek.com.