Network and Server Status


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Investigating Network Latency Spikes

Tuesday, September 25, 2018 3:52:25 PM CST

UPDATE: Network Latency Issues Have Been Mitigated.

Latency issue(s) have been localized to an attack on Hostek infrastructure. The attack has been mitigated, and all customer services are performing nominally. Please contact support if any further issues are experienced at:

https://support.hostek.com/

or

[email protected]

 

We are currently investigating network latency spikes that are affecting a portion of the network in our St. Louis datacenter. This issue is specifically affecting STL-P1. All other POD environments in this datacenter are working as expected.

We will update this server status as soon as we have additional information.


STL POD2 Redundant Power Maintenance - 9/19/18 - 10 P.M. to 1 A.M. CDT

Thursday, September 20, 2018 1:16:03 AM CST

UPDATE: Maintenance has been completed.

We will be performing maintenance on portions of our Power Management infrastructure in our St. Louis data center between 10 P.M. and 12 A.M. CDT. Power management in the DC, Racks, and servers are fully redundant, and service disruptions are not expected.

If you have any questions or concerns regarding this maintenance task, please reach out to our support team at https://support.hostek.com or [email protected]


Shared Server Maintenance - ntc39 - 9/19/18 at 10 P.M.

Tuesday, September 18, 2018 3:17:16 PM CST

We will be performing an operating system upgrade on our shared server, ntc39 at 10 P.M. CDT on 9/19. This will be an in-place upgrade so no data loss is expected. We anticipate downtime of 15-20 minutes during the process.

 

If you have any questions or concerns, please submit a ticket with our team at https://support.hostek.com.


Shared Server Maintenance - NTC1-P2 - 9/13/18 at 11:30 P.M

Thursday, September 13, 2018 11:32:47 PM CST

We will be performing maintenance on our shared server, NTC1-P2, on 9/13/18 at 11:30 P.M. CDT to upgrade JVM & ColdFusion services. The anticipated down time is anywhere between 30-60 minutes.
 
If you have any questions pertaining to the maintenance window, please contact our Support team at https://support.hostek.com


Network and Storage Maintenance - 8/29/18 - 8 P.M. to 12 A.M. CDT

Wednesday, August 29, 2018 11:36:40 PM CST

UPDATE: The service window is being extended until 2 A.M. CDT on 8/30/18.

We will be performing maintenance and availability testing on portions of our networking and storage infrastructure in our St. Louis data center between 8 P.M. and 12 A.M. CDT. All networking devices are fully redundant, and service disruptions are not expected.

If you have any questions or concerns regarding this maintenance task, please reach out to our support team at https://support.hostek.com or [email protected]