Network and Server Status


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Billing Control Panel Maintenance

Tuesday, June 29, 2021 8:17:38 AM CST

The billing control panel is currently undergoing unscheduled maintenance at this time and will be unavaiable until our development team has finished with the necessary updates. We have not been provided an ETA as to when this maintenance will be completed, but our administrative team is working as diligently as possible to restore service in a timely manner.

All billing functions will be unavailable and some areas of the Windows Control Panel may also be impacted.

This applies only to Hostek Limited (UK) customers. The Hostek (US) control panels are unaffected.


POD02-HMW Intermittent connectivity

Tuesday, June 15, 2021 4:20:17 PM CST

We are currently investigating intermittent connectivity and performance issues currently exhibiting in POD02-HMH in Saint Louis, MO. An issue is occurred in the compute cluster that has caused a fail-over event to occur to maintain availability and cluster integrity. Mitigations are being implemented, and nominal performance will be established as soon as possible.
    Once the cluster's performance is returned to normal and investigations have concluded, we will follow up this status with the root cause for this event.

    We apologize for any inconvenience this has caused. If you have any questions about any of the information above, please submit a conversation with our support team via your billing control panel at https://cp.hostek.com


Isolated interruption on merlin.hostingseries.net

Monday, June 07, 2021 12:39:30 PM CST

UPDATE: As of 7:35AM CDT, all e-mail functionality on the Merlin shared server should be working as expected. If you are still experiencing issues, please contact our support team via your billing panel. 

We are experiencing an intermittent interruption of email services on merlin.hostingseries.net that is affecting some customers on that host starting at 3:30am CDT. Further interruption of resources caused a portion of shared (web and database) services to also experience downtime around 4-4:30am CDT but this has been resolved. We will provide an update on the email interruptions when more information is available.


Intermittent St. Louis Network Latency - 06/02/21 - 14:15 CDT

Wednesday, June 02, 2021 10:20:23 PM CST

Beginning roughly 14:15 CDT, we discovered some intermittent latency issues relating to a single compute POD in St. Louis, MO, we are continuing to work with the upstream provider at this time to come to a permanent resolution.

During this time, occasional packet loss and timeout errors may have been experienced while browsing sites and servers on this network.

2021-06-02 @1700 CDT Update: mitigation procedures are in place, service has returned to it's nominal state.


Intermittent St. Louis Network Latency - 05/31/21 - 0900 CDT - RESOLVED

Monday, May 31, 2021 3:24:27 PM CST

Beginning roughly 0900 CDT, we discovered some intermittent latency issues relating to a single compute POD in St. Louis, MO, we are continuing to work with the upstream provider at this time to come to a permanent resolution.

During this time, occasional packet loss and timeout errors may have been experienced while browsing sites and servers on this network.

2021-05-31 @1020 CDT Update: We have put mitigation procedures in place, service has returned to it's nominal state.