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Public Connectivity Disruption in Ashburn, VA

Thursday, December 13, 2018 10:55:30 PM CST

UPDATE: Connectivity has been restored. Internal services were not effected, and we are determining the root cause of the disruption. If you are still experiencing issues or have any questions, please contact support at [email protected] or https://support.hostek.com

 

We are currently investigating some connectivity disruption for some customers in our  Ashburn, VA datacenter. We will be providing updates once there is more information.


Shared cPanel/Linux Server Maintenance 12/13/18 @ 11:00 P.M

Friday, December 14, 2018 4:14:06 AM CST

UPDATE: Maintenance for the evening has been completed on all servers but cp20 and cpr2. Once these servers finish updating they will come online automatically.

On December 13th beginning at 11:00PM CST we will be performing some emergency maintenance on several shared cPanel servers.

During this time availability for websites on these servers may be intermittent. An update to this notice will be posted when the maintenance is completed.

If you have any questions or if you are unsure whether your site will be affected by this, please feel free to contact our support team at https://support.hostek.com.


RESOLVED: Technical Issue with CP26

Thursday, December 13, 2018 7:36:38 AM CST

Connectivity issues on CP26 have been resolved and sites are now loading.  If your site on CP26 is not loading please submit a ticket at https://support.hostek.com and our support team will get this resolved.

 

CP26 is experiencing some unexpected problems that is causing connectivity issues to some websites that started at 4:05 AM CST. Our team is working to resolve this issue.


Public Connectivity Disruption in Saint Louis, MO

Friday, December 14, 2018 12:17:54 PM CST

UPDATE: Our upstream provider has stated the RFO is a failing WDM linecard that was replaced. Since replacement, the circuit has been stable, and all traffic has returned to the proper paths. If you are still experiencing issues, please contact support at:

[email protected]

https://support.hostek.com

 

    This evening, just after 09:34 PM, the primary uplink outside of our datacenter entered a 'hard-down' state, as the provider failed. Datacenter routing identified the down state, and propagated new routes to reach our servers and services. While the routing change was near instantaneous, BGP propagation is dictated by each uplink provider individually, and can take anywhere from 5 to 20 minutes dependent on geographical location.

    Referencing all of our internal and external monitoring, all Hostek servers and services are reachable from around the globe, but if you are experiencing issues, contact support at [email protected] or https://support.hostek.com and reference what connectivity issues are being experienced, the servers and services effected, and your outbound/local IP address.


Saint Louis POD01 Maintenance, Wednesday Night, 8PM Central

Friday, December 14, 2018 1:06:39 AM CST

UPDATE: Maintenance for the evening has been completed.

 

UPDATE: A disruption from outside uplink provider has disrupted connectivity just after this maintenance window was initiated. To ensure uplink consistency, this maintenance task has been re-assigned to Thursday, December 13th

 

We will be performing maintenance on portions of our public facing infrastructure in our St. Louis data center between 8 P.M. and 2 A.M. CST  tonight, December 12th. Service disruptions, if they should occur, will be limited to momentary reconnects. If you do experience any issues beyond this, please contact support.

If you have any questions or concerns regarding this maintenance task, please reach out to our support team at https://support.hostek.com or [email protected]