Network and Server Status


Server status and upgrade notifications via RSS feed

Shared cPanel Server Maintenance - CP16 - 10/13/2021 @ 11:00PM CST

Thursday, October 14, 2021 3:08:52 AM CST

We will be perfoming shared cPanel server maintenence on CP16 this Wednesday, October 13th, 2021 beginning at 11:00PM Central Time.

During this period, websites and databases on this server may be briefly inaccessible as we perform an upgrade to disk space, but as always we will work to ensure that downtime is reduced or eliminated if at all possible. 

If you have any questions, comments, or would like to report any issues relating to this upgrade, please contact the Hostek.com support team using the blue icon at the bottom-right of your account's control panel at https://cp.hostek.com/.


Upstream routing issue affecting a subnet range

Thursday, October 14, 2021 2:02:24 PM CST

There is currently an upstream routing issue affecting some, not all, ingress and egress traffic within our St. Louis data center on the same subnet. We have engaged the networking team responsible and are currently awaiting an update and resolution.

Any questions and confirmation if you are affected, please contact our support team at hostek.com

 

UPDATE: Our Network Administrators can confirm that traffic unable to communicate with our Saint Louis datacenter is localized traffic that traverses providers HurricaneElectric and SeaBone. We do not have control over the routes that facilitate the directionality of this traffic, but are in contact with Hurricane Electric and SeaBone in tandem with our peering providers to work on a permanent solution to this routing issue.  Traffic passing through other transit providers is not effected, and all Hostek - Saint Louis hardware and services are functioning nominally. We thank you for your patience while we work with Hurricane Electric and SeaBone to remedy their stale routing entries.

 

UPDATE 2: Our data center has worked with Hurricane Electric and SeaBone to resolve their routing loop. At this time, latency may be a little higher than normal depending on where you are located. We are continuing to work with them to return traffic back to its normal pathing.


cPanel Server Maintenance - October 5th, 2021 @ 10:00PM CST

Wednesday, October 06, 2021 6:33:40 AM CST

UPDATE: As of 1:33AM CDT, all functionality on the aforementioned shared servesr should be working as expected. If you are still experiencing issues, please contact our support team via your billing panel. 

Hello,

We will be performing maintenance on the following servers this evening, October 5th, starting at 10:00PM CST. We do not expect any server to be down for more than 10 minutes. Further updates will be posted here if more time is needed for any one server:

cp1
cp7
cp8
cp24
cpcf3
cpcf5
cpr4
wp1
wp1-rea

Thank you for your understanding and please feel free to contact our support team through your billing panel at https://cp.hostek.com/


Upstream Networking Issue - Ashburn, VA - 2021-10-05

Tuesday, October 05, 2021 10:24:48 AM CST

There is currently an upstream routing issue affecting some, not all, ingress and egress traffic within our Ashburn, VA data center hosting site. We have engaged the networking team responsible and are currently awaiting an update and resolution. As we ascertain more information, we will update this server status page.


Root Certificate Issue

Thursday, September 30, 2021 12:48:35 AM CST

Our team has identified a Root Certificate issue impacting our Shared Mail Servers. We are currently investigating this issue and will provide an update when a solution has been put into place.

UPDATE: The Root Certificate issue on our shared mail server has been resolved by our team at this time.