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UPDATE: As of 7:35AM CDT, all e-mail functionality on the Merlin shared server should be working as expected. If you are still experiencing issues, please contact our support team via your billing panel.
We are experiencing an intermittent interruption of email services on merlin.hostingseries.net that is affecting some customers on that host starting at 3:30am CDT. Further interruption of resources caused a portion of shared (web and database) services to also experience downtime around 4-4:30am CDT but this has been resolved. We will provide an update on the email interruptions when more information is available.
Beginning roughly 14:15 CDT, we discovered some intermittent latency issues relating to a single compute POD in St. Louis, MO, we are continuing to work with the upstream provider at this time to come to a permanent resolution.
During this time, occasional packet loss and timeout errors may have been experienced while browsing sites and servers on this network.
2021-06-02 @1700 CDT Update: mitigation procedures are in place, service has returned to it's nominal state.
Beginning roughly 0900 CDT, we discovered some intermittent latency issues relating to a single compute POD in St. Louis, MO, we are continuing to work with the upstream provider at this time to come to a permanent resolution.
During this time, occasional packet loss and timeout errors may have been experienced while browsing sites and servers on this network.
2021-05-31 @1020 CDT Update: We have put mitigation procedures in place, service has returned to it's nominal state.
Beginning roughly 0530 CDT, we discovered some intermittent latency issues relating to a single compute POD in St. Louis, MO, we are continuing to work with the upstream provider at this time to come to a permanent resolution. During this time, occasional packet loss and timeout errors may have been experienced while browsing sites and servers on this network.
Beginning roughly 0800 CDT, we discovered some intermittent latency issues relating to a single compute POD in St. Louis, MO. this was mitigated by 0805 CDT, however we are continuing to work with the upstream provider at this time to come to a permanent resolution. During this time, occasional packet loss and timeout errors may have been experienced while browsing sites and servers on this network.