Network and Server Status

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Shared Server Maintenance - ntc37, ntc40, ntc41, ntc42, and ntc43

Tuesday, July 10, 2018 10:26:58 PM CST

We will be performing an Operating System upgrade on our shared servers ntc37, ntc40, ntc41, ntc42, and ntc43 on Thursday, 7/11/18, beginning at 9 P.M. Central.

This will be an in-place upgrade so all customer data will be retained. We anticipate this will take no longer than 15-30 minutes per server to complete. During the process, websites hosted on these servers will be temporarily unavailable.

If you have any questions pertaining to the upgrade, please contact our Support team at https://support.hostek.com.

[Update] Saint Louis POD2 Edge Gateway Maintenance 8pm-10pm CST

Thursday, July 12, 2018 11:42:49 PM CST

7/12/18 Update: Critical maintenance tasks have been completed without incident.

Update: Maintenance is still underway, but critical tasks are being postponed as the window for this service task has been overrun. Maintenance will commence on Thurs. July 12th at 8 PM - 11 PM. This status will be updated when service has been completed.

This maintenance has been re-opened for Wed. July 11th at 8 PM - 10 PM CST. This status will be updated as soon as
maintenance has completed.

We are postponing this maintenance window until later this week. We will update this server status with the new date and time once available.

This evening, we will be performing maintenance on our Saint Louis Zone2 (POD02) public facing routers.

The window of operation is 8PM-10PM CST.

This upgrade will be performed on the standby, fail-over router, and should not affect public connectivity, but if you experience any issues around this time, please notify our support team at [email protected] or https://support.hostek.com

Network issue with STL-P2 - Resolved

Monday, July 09, 2018 10:54:11 AM CST

10:49AM CST - We experienced a short network related issue within a single zone (STL-P2) in our St. Louis, Missouri data center. This only affected servers contained within this single zone, so servers in other zone environments remained operational.

This issue has since been resolved already by our administration team, however, they are researching this further to ensure that this does not re-occur.

We appreciate your patience and please let us know if you encounter anymore issues.

10:35AM CST - We are currently experiencing an issue within our St. Louis data center with one of our single pod environments (Pod 2). This is only affecting the servers at this specific data center that are contained within this pod. Our administration is currently working on resolving this issue and we will be updating this status page as we have additional information.

Shared Server Maintenance - NT15

Sunday, July 08, 2018 4:22:25 AM CST

UPDATE: This maintenance was completed as of July 8th at 12:45 AM. After completion, all services on this shared server have resumed normal operations.

In the event that a domain\site is encountering any difficulties after this process completed, please contact our support team by submitting a ticket via (https://support.hostek .com) emailing ([email protected]).

We will be performing an Operating System maintenance on our shared servers NT15 on Saturday, July 7th, beginning at 11:45 P.M. Central.

This process is being conducted to complete Windows system and disk maintenance, so no customer data will be affected. We anticipate this will take no longer than 45-60 minutes to complete. During the process, websites hosted on these servers will be temporarily unavailable.

Report of isolated network interruption - July 7th between 8:30pm-9:00pm CDT

Saturday, July 07, 2018 10:57:14 PM CST

This evening, we have experienced a brief interruption our network infrastructure between the period of (8:30pm-9:30pm CDT), that had caused a portion of shared (web, database, and email) servers and some VPS servers to become temporarily unavailable. In this case, our network administrators have been able to detect the issue shortly after it manifested and have taken action to correct the immediate issue and stabilize the affected network segments.

Currently, we do not have any details regarding the cause of the interruption. However, we will continue to update this status as additional details regarding this incident become available.

Overall, once corrected we have been able to verify that the affected shared and VPS customer services and should have resumed normal connectivity. However, in the event that you experience any issues regarding connectivity to a Shared service or VPS, please contact support at: