Network and Server Status


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Shared cPanel Server Maintenance - CP3 & CP6 - 6/3/2020 @ 10:30PM CST

Wednesday, June 03, 2020 3:18:51 PM CST

We will be perfoming shared cPanel server maintenence on CP3 and CP6 on Wednesday, June 3rd, 2020 beginning at 10:30PM Central Time.

During this period, websites and databases on this server may be briefly inaccessible as we upgrade the webserver from Apache to LiteSpeed, but as always we will work to ensure that downtime is reduced or eliminated if at all possible. An update will be posted to this notice once work has been completed.

If you have any questions, comments, or would like to report any issues relating to this webserver upgrade, please contact the Hostek.com support team within your account's control panel at https://cp.hostek.com/.


Short Notice Maintenance Causing Upstream Connectivity Issues in Reading, UK

Tuesday, June 02, 2020 8:36:41 PM CST

Final Update:  We have received word from our upstream provider that the issue was caused by the failed deployment of security provisions to their network to prevent harmful traffic. The deployment was successful on some equipment, and that gave a false sense of completion until they were notified that a percentage of their customer base was affected.

        In addition, we have established that a longer notice time will be required for maintenance that could be service affecting, and and apologize for any inconvenience that this event has cause for our customers.

Update: Site and service connectivity to the Reading, UK datacenter have been restored. We’re still working with our upstream provider for a root cause for the outage, and will update this post when we have more information on the event.

        We are currently monitoring a connectivity severing “Short Term” maintenance task that was initiated by our upstream provider in Reading, UK. We’re also ascertaining what maintenance task’s purpose is, why a “Not Service Affecting” task has severed all connectivity, and why this task was performed at such short notice.

        Updates on this incident will be issued in this status. Please bear with us during discovery, and thank you for your patience.

        If you have any questions regarding this event, please contact support at

                        [email protected]    or    https://support.hostek.com


Shared cPanel Server Maintenance - CP8 & CP11 - 6/1/2020 @ 10:30PM CST

Friday, May 29, 2020 10:39:58 AM CST

UPDATE: Maintenance date has been changed to June 1st, 2020.

We will be perfoming shared cPanel server maintenence on CP8 and CP11 on Monday, June 1st, 2020 beginning at 10:30PM Central Time.

During this period, websites and databases on this server may be briefly inaccessible as we upgrade the webserver from Apache to LiteSpeed, but as always we will work to ensure that downtime is reduced or eliminated if at all possible. An update will be posted to this notice once work has been completed.

If you have any questions, comments, or would like to report any issues relating to this webserver upgrade, please contact the Hostek.com support team within your account's control panel at https://cp.hostek.com/.


NTC1-P2 Unscheduled Maintenance

Monday, May 25, 2020 1:28:18 AM CST

*Update*: Maintenance has completed and sites are now loading as intended.

Server: NTC1-P2 

We are currently performing unscheduled maintenance on this server. This is expected to take several hours. Once the maintenance is complete this status will be updated. We are aware this is affecting some sites in the interim. 

If you have any questions regarding this maintenance please reach out to our support team:

https://hostek.help/en/articles/3652229-starting-a-new-conversation
 


Datacenter Fiber CX Maintenance Notice in Reading, UK May 25th, 2020 2000UTC

Friday, May 22, 2020 12:56:08 PM CST

        We have received notice from our uplink provider in Reading, UK that they are going to performing maintenance on the fiber interconnects between fiber Reading, UK to an external datacenter in London, UK. This maintenance period is required to improve physical uplinks between the two datacenters, and should not impact data NOT destined to London, UK. This maintenance task should not cause issues, but we will be monitoring the maintenance task as it progresses just in case.

        The maintenance window for this task is as follows:
                   May 25, 2020
                BDT:  2200-2359
                CDT:  1600-1759
                UTC:  2100-2259


        Please contact support if you have any questions or issue regarding this maintenance task at https://support.hostek.com or [email protected]