Hostek Careers

Are you looking for a rewarding and challenging position with a great and growing company? As we continue growing, we are looking to add qualified team members to our excellent staff.



Technical Support Representative

This role will provide prompt and competent customer service while troubleshooting a variety of issues related to websites, ftp, email, databases, etc. Monitor and upkeep server performance and assist customers with account setup and maintenance.

Ideal Candidate is:

  • Customer focused, highly organized and ability to multi-task.
  • A love for problem solving, no problem that you cannot solve.
  • A positive influence on our company culture and on its employees.
  • Dependable in seeing things through from start to finish with professionalism.
  • A quick learner with an aptitude for technical troubleshooting.
  • Team oriented
  • Willing to go the extra mile; “can do” attitude.
  • Self-disciplined with a desire to grow and learn new things.
  • An excellent communicator, both written and verbal with good typing skills.
  • A quick and versatile learner; passionate work ethic and a drive to succeed.
  • Trustworthy, a person of integrity - takes care of internal and external customers in the way they would want to be taken care of.
  • Knowledgeable of web hosting environments a plus but not required; however, an ability to be trained and to retain is required. We find those that are IT minded to be a good fit.

Experience With The Following A Plus:

  • Windows Server 2008, 2012, 2016 or 2018
  • Linux Servers (centOS preferred)
  • cPanel
  • Experience providing SUPERIOR customer service
  • Experience with PHP, .NET, or ColdFusion would be helpful but not required


Customer Service Representative

Responsible for providing prompt and competent, first point of contact support to our customers primarily via phone support, live sales chats and through a ticketing system. Remain consistently accessible, available, and responsive to customers by providing the best experience possible. Processing orders and customer follow-ups. Troubleshooting website issues and providing best practices for maintaining websites and server configurations while acting a the front-line to our support team and managers.

Ideal Candidate is:

  • Customer focused, highly organized and ability to multi-task.
  • A positive influence on our company culture and on its employees.
  • Dependable in seeing things through from start to finish with professionalism.
  • A quick learner with an aptitude for technical troubleshooting.
  • Team oriented
  • Willing to go the extra mile; “can do” attitude.
  • Self-disciplined with a desire to grow and learn new things.
  • An excellent communicator, both written and verbal with good typing skills.
  • A quick and versatile learner; passionate work ethic and a drive to succeed.
  • Trustworthy, a person of integrity - takes care of internal and external customers in the way they would want to be taken care of.
  • Knowledgeable of web hosting environments a plus but not required; however, an ability to be trained and to retain is required. We find those that are IT minded to be a good fit.


Entry-Level Account Manager

This role will cross several areas within the company to ensure the highest level of satisfaction and service for potential, new and established customers. This role will facilitate problem resolution and escalate issues to appropriate personnel within Hostek. You will answer incoming sales inquiries, assist in migration coordination, customer success & satisfaction, and custom solutions coordination. Ultimately, you will help drive growth to our company by being an essential part of the Sales, Support and Customer Service teams.

Ideal Candidate is:

  • Remain consistently accessible, available, and responsive to customers.
  • Highly organized and able to perform multiple tasks at the same time.
  • Have a love for problem-solving, no problem that you cannot solve.
  • Understand what excellent customer service is and the drive to achieve that high standard with each and every customer.
  • A person of high integrity, professionalism and follow through.
  • Passionate work-ethic and a drive to succeed. Ability to influence others.
  • Brainstorm innovative ideas to maintain/improve our customer relationships.
  • Tech savvy...The person everyone calls when they're having tech issues.
  • A quick and versatile learner, outside the box thinker and team oriented.
  • Always a positive influence on our company culture.
  • Willing to go the extra mile and dependable in seeing things through from start to finish.
  • Self-disciplined with a student mentality and the willingness and desire to grow and learn new things.
  • An excellent communicator, both written and verbal with good typing skills.
  • Trustworthy and a person who takes care of internal and external customers in the way they would want to be taken care of.
  • Assisting in handling customer complaints and improving the overall customer experience.
  • Knowledgeable of web hosting environments a plus but not required; however an ability to be trained and to retain is required. We find those that are IT minded to be the best fit.
  • Assist customers with account setups and maintenance.
  • Sales, account management and/or project management experience very helpful, but not necessary.

Benefits

  • GREAT place to work!
  • Health insurance
  • Dental insurance
  • Two weeks vacation
  • 401(k) with company match

Offices are in a convenient 71st and Riverside area.
Tulsa, OK

How to Apply

Three (3) important pieces - Send the following to [email protected]

  • Resume
  • Salary history and requirements
  • Why you think you'd be the perfect person for the position