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Need more time to focus on your business?

Our 24/7/365 awesome support team is available to help with not only your server management but also make sure your applications and sites are getting the uptime and performance you deserve..

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Need more options?

We understand businesses need different levels of support. While our standard Windows, cPanel, and ColdFusion VPS and Server plans include our great support we also have higher levels to meet those more demanding business needs.

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An Expert Yourself?

Our Self Managed options are for expert level customers that fully know how to manage a server and it's configuration, top down.

Are you a Business owner that needs more time to focus on your business? Our 24/7/365 awesome support team is available to assist managing your server(s) and make sure that your applications or sites are getting the uptime and performance that you deserve.


We understand different businesses need different levels of support. Our standard Windows, cPanel and ColdFusion VPS and Server plans include our great support.


Our Self Managed plans are for expert level customers that fully know how to manage a server and it's configuration, top down.


Support Levels

  Self Managed Standard Advanced Premium Managed Services
Initial Ticket Level Level 1 Level 1 Level 2+ Level 2+
Ticket Placement In order received In order received
(jumps Standard Support)
Top of Queue Top of Queue
Managed Network Infrastructure
Managed Hardware
24/7 Monitoring Every 5 Minutes Every 3 Minutes Every 1 Minute Every 1 Minute
Server Ping Monitor
URL Monitoring 1 URL 3 URL Custom
CPU Monitoring
RAM Monitoring
Database Monitoring
OS Core Updates / Upgrades *
ColdFusion / Lucee Hotfixes *
Database Software Upgrades
Firewall Updates
Anti-Virus Updates
Backups Available
Restore Availability *
Detect Failed Backups
Fix Failed Backups
PCI Compliance Assistance
3rd Party Software Best Effort Best Effort
Email Assistance
FTP Assistance
IIS Support **
Pricing (per month per server) Included Included $35 $80 Schedule Free Consultation

* Updates for OS, Anti-Virus, & Firewall should be automatic. However our team can do manual upgrades upon request.

* Service applications such as ColdFusion, Lucee, MySQL & Microsoft SQL will need to be scheduled with our team.

* Restores for Standard plan = 1 per calendar quarter. $9.95 per restore thereafter.

** Our control panel allows for 99% of items in IIS to be controlled and should be used, which saves a lot of time. For Business level customers, we can assist with IIS issues outside of the control panel (which may include control panel updates or suggested changes to work with control panel).