Get The Support Your Business Needs
Our 24/7/365 awesome support team is available to help with not only your server
management
but also make sure your applications and sites are getting the uptime and performance you
deserve..
We understand businesses need different levels of support. While our standard Windows,
cPanel, and ColdFusion VPS and Server plans include our great support we also have higher
levels to meet those more demanding business needs.
Our Self Managed options are for expert level customers that fully know how to manage a
server and it's configuration, top down.
Are you a Business owner that needs more time to focus on your business? Our 24/7/365 awesome support team is available to assist managing your server(s) and make sure that your applications or sites are getting the uptime and performance that you deserve.
We understand different businesses need different levels of support. Our standard Windows, cPanel and ColdFusion VPS and Server plans include our great support.
Our Self Managed plans are for expert level customers that fully know how to manage a server and it's configuration, top down.
Support Levels |
|||||
| Self Managed | Standard | Advanced | Premium | Managed Services | |
| Initial Ticket Level | Level 1 | Level 1 | Level 2+ | Level 2+ | |
| Ticket Placement | In order received | In order received (jumps Standard Support) |
Top of Queue | Top of Queue | |
| Managed Network Infrastructure | |||||
| Managed Hardware | |||||
| 24/7 Monitoring | Every 5 Minutes | Every 3 Minutes | Every 1 Minute | Every 1 Minute | Server Ping Monitor |
| URL Monitoring | 1 URL | 1 URL | Custom | ||
| CPU Monitoring | |||||
| RAM Monitoring | |||||
| Database Monitoring | |||||
| OS Core Updates / Upgrades * | |||||
| ColdFusion / Lucee Hotfixes * | |||||
| Database Software Upgrades | |||||
| Firewall Updates | |||||
| Anti-Virus Updates | |||||
| Backups Available | |||||
| Restore Availability | * | ||||
| Detect Failed Backups | |||||
| Fix Failed Backups | |||||
| PCI Compliance Assistance | |||||
| 3rd Party Software | Best Effort | Best Effort | |||
| Email Assistance | |||||
| FTP Assistance | |||||
| IIS Support | ** | ||||
| Pricing (per month per server) | Included | Included | $42 | $96 | |
* Updates for OS, Anti-Virus, & Firewall are scheduled via your control panel.
* Service applications such as ColdFusion, Lucee, MySQL & Microsoft SQL will need to be scheduled with our team.
* Restores for Standard plan = 1 per calendar quarter. $9.95 per restore thereafter.
** Our control panel allows for 99% of items in IIS to be controlled and should be used, which saves a lot of time. For Business level customers, we can assist with IIS issues outside of the control panel (which may include control panel updates or suggested changes to work with control panel).
