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Avoid Double Billing & Get 2 Months Free with Consultation
& Customize Your Server
We leverage the best technology to help protect your valuable data at no extra cost – perimeter firewall and server AV included in every package.
Experienced team to handle 24/7 server monitoring/response, server hardware, OS, and security patch/management.
Service options to meet your needs. Solution oriented support with response times measured in minutes.
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Maui Mastermind CEO and Best Selling Author
Get Help In Minutes, Not Days
"Hostek has always been able to help me with technical requests quickly and competently. I feel like I have a partner not an adversary in my hosting company.”
Marius Morosanu
Our continually expanding data centers are strategically located across the globe to provide
uncompromising reliability and performance.
Hostek provides operating system updates for all VPS servers. These patches are automatically applied during night time hours. The scheduling of updates can be customized by contacting Support.
Updates for software applications that are installed by Hostek, such as MS SQL, MySQL, and ColdFusion, is performed upon request. Please contact Support for assistance.
We routinely monitor all VPS or Virtual Dedicated servers for availability (uptime) and high resource utilization. If a problem arises we will act accordingly to restore services and contact you as necessary.
As part of our Premium VPS Services add-on, we also provide answers or suggestions on how to properly manage or maintain you server. This includes analyzing your server usage/performance and making suggestions. This also includes proactive monitoring and upgrade/patching management.
Two hours of Premium Management Services is included with the Premium service add-on. Each support case is a 15 minute minimum. Additional time beyond two hours can be purchased at our current hourly rate.
NOTE: This is NOT a supplement for programming or development.
By utilizing Dell's Compellent SAN, a true Enterprise grade storage solution, we have a unique high performance disk space solution. This "smart storage" forces all disk write activity to RAID 10, which is the fastest redundant storage configuration. Over a short period of time, data is then moved to RAID 5 storage for efficiency in disk read activity with a combination of higher storage capacity. This allows us to keep prices affordable while providing such a high performance disk solution.
Every part of our disk storage is redundant. We not only have multiple primary SAN's (as described above), but we have invested heavily into secondary SAN's with live replication from the primary SAN—which ensures recovery in the event of a problem with the primary SAN. With little effort. we can recover your server from failure from the backup SAN.
Yes, as with any VPS or Server that can be completely customized, the OS uses part of the disk space.
For those of you that like details... we use fast Xeon e5-2667 v2 3.30ghz processors. Many hosts use older/slower 2.4ghz and 2.7ghz. This CPU speed is important to your site's performance.
* 37.5% faster than 2.4 Ghz
* 22.2% faster than 2.7 Ghz
Additional processor cores can be added to your server if you have an application that requires additional processing power. In most cases, the packages we have devised are based on the needs of average customers. We realize however that there may be cases where you need additional processing capabilities. In these rare cases, our Support team members can schedule an upgrade to your server's hardware features upon request.
If you have MS SQL Web, Standard, or Enterprise Edition installed, the license only covers two processor cores, and you may be required to add an additional SQL Server license if the number of processor cores is increased. For performance and optimal resource usage, it is strongly recommended to host SQL Server instances on separate VPS servers.
For pricing, see the Optional Add-Ons section under the relevant VPS hosting plan.
With our cloud infrastructure, your server's memory can be scaled quickly from 1GB to 256GB. In most cases, this upgrade can be performed within minutes and requires a simple reboot.
The resources allocated to your VPS are guaranteed resources.
To request additional memory for your server, simply contact Support.
For pricing, see the Optional Add-Ons section under the relevant VPS hosting plan.
Each of our virtual machine hosts are equipped with redundant 1Gb Links. Individual VPS servers are provisioned with 100Mbps connections.
If required, server bandwidth can be scaled to accomodate the needs of your traffic.
For abnormal network traffic patterns, burstable bandwidth allows your VPS to handle network requests without interruption.
Unlimited bandwidth means that there are no hard limits
placed on the amount of bandwidth, or network traffic, either
to or from your server.
Unlimited bandwidth applies to normal applications that are not primarily used for streaming of either audio or video.
We keep rolling backups. That means if you select 30 days then we will take nightly backups of your server and store them for 30 days. On the 31st day the oldest backup will be deleted and replaced with the current day's backup. These are full backups of both the entire file system and bare metal level server backups.
With our backups, individual files, folders or an entire server can be restored.
For VPS's, these restores can be completed within the Control Panel if on the Windows operating system. For Linux based operating systems, simply make the request to our support team.
A virtual local area network (VLAN) is a type of private network for a multi-server environment.
As an example, assume that you have a web server and a separate database server for performance purposes. This is a common setup to allow for a scalable solution. In order for the web server to quickly and efficiently get the data to or from the database server, a VLAN provides for fast and efficient communications between the two servers.
Yes, the VPS will be assigned its own static IP address.
Yes, if there is a specific/valid need for it. The cost is $3.
In your control panel, we do provide a link to a testing/pre-prop URL. Also, for most CMS's we recommend modifying your HOSTS file to test the website before you change the DNS. (Search community.hostek.com ) for instructions on how to change your HOSTS file.
Protecting your server from viruses, trojans, rootkits, and other malware is vital. That's why every VPS server is equipped with ESET Server Secrity or Avast Server Security no additional charge.
ESET Server Security is recommended over Avast primarily due to it's efficient use of server resources. Avast from time to time may consume a large amount of server RAM. ESET performs much better for business class servers.
MySQL database sizes are limited only by the total amount of disk space available to your VPS.
Express Edition
The limit for databases when using MS SQL Express Edition is 10GB for Express Edition 2012, 2014 and 2016.
Web Edition The limit for databases when using MS SQL Web 2012, 2014 or 2016 is limited only by the total amount of disk space available to your VPS.
Using our custom-built Windows Control Panel, you can select specific version of PHP on a per-domain basis and even customize the php.ini file as required by your application.
The ISAPI_Rewrite module for IIS allows your Windows web server to support Apache .htaccess files for URL rewriting. This feature is recommended for a number of popular web applications (such as WordPress, Joomla, Drupal, et al).
SmarterMail Edition | Domains | Mailboxes | Price |
---|---|---|---|
Free Edition | 1 | 10 | FREE |
Professional Edition | 250 | 250 | $45.99 /month |
Professional Edition | 500 | 500 | $56.99 /month |
Enterprise Edition | 250 | 250 | $56.99 /month |
Enterprise Edition | 500 | 500 | $67.99 /month |
Spam Experts is a professional email security solution that is tailored to provide content and virus filtering. Whether it's spyware, malware, phishing, virus, or spam, SpamExperts will protect you by eliminating unwanted mail before it reaches your inbox.
With the existing anti-spam measures in place, 99% of spam is taken care of. However, for those wanting an even higher level of spam protection, SpamExperts is a great choice.
SpamExperts Premium Anti-Spam can be added to any domain for just $6 /month/domain.
SmarterStats Edition | Domains | Price |
---|---|---|
Professional Edition | 50 | $33.64 /month |
A common use for a virtual private network (VPN) is so that Remote Users can connect directly to a server.
A VPN allows users to send and receive data to or from a server as if they were directly connected; providing a more secure method of accessing the server and its resources.
If you require a VPN for your server, please include the request in the additional comments section of the checkout process.
Type | Users | Price |
---|---|---|
Client VPN | 1-10 | $29.99/month |
Client VPN | 11+ | Contact Sales |
Type | Sites | Price |
---|---|---|
Site2Site IPSec Tunnels | 1-3 | $29.99/month |
Site2Site IPSec Tunnels | 4+ Sites | Contact Sales |
If you require more than 25 VPN users, please contact our VPS Sales department for assistance.
Load balancing and Virtual Local Area Networks (VLANs) are also available to assist you with creating your own network infrastructure within our private cloud. If you would like to enquire about these features, please schedule a free consultation so that one of our VPS Solution Specialists can help you explore your options.
The real answer is... IT DEPENDS. There are a lot of factors that go into how many sites can be put on a VPS.
The grid below represents average use sites. The average site has fairly low usage.
Busy sites may need several Business level VPS's in a Load Balanced configuration to insure high availability and page load times.
The grid below is just a rough estimate, since the type of site, how busy, how code optimized, etc. all play an important role in how many sites can be put on a VPS.
Schedule a Consultation with one of our VPS onboarding specialist and we would be happy to help you determine the right package for you or help you customize a package for your specific needs.
Applications | Starter | Silver | Business |
---|---|---|---|
No Extra Applications | 10 | 40 | 100 |
SmarterMail | 5 | 25 | 70 |
MySQL | 5 | 25 | 70 |
SmarterMail & MySQL | 3 | 15 | 50 |
Microsoft SQL | 1-2 | 15 | 50 |
SmarterMail & MS SQL | 1 | 10 | 30 |
We strive to offer ample resources with each plan type. However, there are certain cases where a customer tries to abuse certain resources, so we have to have certain restrictions on the Unlimited features.
Unlimited in one respect means not abusive. Abusive is to be determined by management. Our goal is to provide hosting, so we don't go around looking for abusers. However, when we find one, we will notify the account holder to correct the situation.
Unlimited bandwidth means that there are no set limits placed on the amount of bandwidth, or network traffic, either to or from your server, that you can utilize during a month.
Our Unlimited Bandwidth feature is intended for normal application or website activity. Live video streaming for example, is not a normal application or website activity. If you need live streaming or any other non normal bandwidth requirement, consult with our VPS specialist and we can customize a solution for you.
If you are hosted elsewhere currently and you are getting charged extra for bandwdith, you may have an abnormal usage scenario. You should first do a free Consultation with one of our VPS specialist in advance to avoid any surprises.
Yes. In most cases we are able to migrate a site from another host with no problems.
There will be no downtime during the migration. We provide you with a pre-propagation URL to test the site before updating the DNS. That way you know it works before "flipping the switch" on the DNS.
Once the site is migrated, if something doesn't work that used to work on the old server, we will provide a "best effort" to work with you to help get it working on our servers. It's extremely rare that we can't get something to work.
We have migrated thousands of sites and have lots of experience with various scenarios.
This varies by plan type. If you have more than 10 websites we recommend Scheduling a Consultation to discuss the migration process. This will insure a seamless and hassle-free experience for you.
MS SQL Edition | Cores | Price |
---|---|---|
Express | 2 | FREE |
Express | 4 | FREE |
Express | 6 | FREE |
Express | 8 | FREE |
Web | 2 (4 Core minimum license) | $33 |
Web | 4 | $33 |
Web | 6 | $52.25 |
Web | 8 | $85.25 |
Standard | 2 or 4 (4 core minimum) | $475.20 |
Standard | 6 | $528.00 |
Standard | 8 | $686.40 |
Find a solution to common questions asked by our customers.
At Hostek, Cloud servers are virtual servers carved out of a very high performance physical server. A Cloud server environment offers many advantages over a pure physical server.
With a Cloud Server, you enjoy the added high availability that you do not get from a plain physical server. For example, if the host server (underlying physical server) goes down for some reason, your Cloud Server is automatically live migrated to another server in our Cloud.
With a Physical Cloud server, we have an underlying hypervisor at the root level, which makes the full server resources virtual. This allows for the server to have, utilize and not share the server resources. But the big advantage is that if something happens to that physical server, then the server is brought up automatically on another physical box, again with dedicated resources, not shared.
There always has to be an available matching server in the cluster for the failover to happen, so that does increase the cost some, but the benefits are huge. With the Hostek Physical Cloud server setup, we have many "standby" physcial servers available and the costs is spread out amongst customers utilizing the Physical Cloud servers, which helps keep the costs down for the "standby" servers.
Why would I use a Physical Cloud server?
You should strongly consider Physical Cloud server over a physical server. It's basically the same thing except with the added high availability feature the Cloud offers. If you do not need a physical server, then we suggest our normal Cloud server offerings.
As of September 2019, cPanel changed their pricing model. Our cPanel pricing is based off their old pricing model with a price adjustment based on the usage level as explained below.
Number of Accounts | Price |
---|---|
1-5 | + $0.00/included |
6-30 | + $6.83/per month |
31-50 | + $14.70/per month |
51-100 | + $22.05/per month |
100+ | + $22.05 + $0.11/account/per month |
Let's say that you have 7 accounts. The cost for your monthly services would then be the base price plus + $6.83 per month.
Hostek provides operating system updates for all VPS servers. These patches are automatically applied during night time hours. The scheduling of updates can be customized by contacting Support.
Updates for software applications that are installed by Hostek, such as MS SQL, MySQL, and ColdFusion, is performed upon request. Please contact Support for assistance.
We routinely monitor all VPS or Virtual Dedicated servers for availability (uptime) and high resource utilization. If a problem arises we will act accordingly to restore services and contact you as necessary.
As part of our Premium VPS Services add-on, we also provide answers or suggestions on how to properly manage or maintain you server. This includes analyzing your server usage/performance and making suggestions. This also includes proactive monitoring and upgrade/patching management.
Two hours of Premium Management Services is included with the Premium service add-on. Each support case is a 15 minute minimum. Additional time beyond two hours can be purchased at our current hourly rate.
NOTE: This is NOT a supplement for programming or development.
By utilizing Dell's Compellent SAN, a true Enterprise grade storage solution, we have a unique high performance disk space solution. This "smart storage" forces all disk write activity to RAID 10, which is the fastest redundant storage configuration. Over a short period of time, data is then moved to RAID 5 storage for efficiency in disk read activity with a combination of higher storage capacity. This allows us to keep prices affordable while providing such a high performance disk solution.
Every part of our disk storage is redundant. We not only have multiple primary SAN's (as described above), but we have invested heavily into secondary SAN's with live replication from the primary SAN—which ensures recovery in the event of a problem with the primary SAN. With little effort. we can recover your server from failure from the backup SAN.
Yes, as with any VPS or Server that can be completely customized, the OS uses part of the disk space.
For those of you that like details... we use fast Xeon e5-2667 v2 3.30ghz processors. Many hosts use older/slower 2.4ghz and 2.7ghz. This CPU speed is important to your site's performance.
* 37.5% faster than 2.4 Ghz
* 22.2% faster than 2.7 Ghz
Additional processor cores can be added to your server if you have an application that requires additional processing power. In most cases, the packages we have devised are based on the needs of average customers. We realize however that there may be cases where you need additional processing capabilities. In these rare cases, our Support team members can schedule an upgrade to your server's hardware features upon request.
If you have MS SQL Web, Standard, or Enterprise Edition installed, the license only covers two processor cores, and you may be required to add an additional SQL Server license if the number of processor cores is increased. For performance and optimal resource usage, it is strongly recommended to host SQL Server instances on separate VPS servers.
For pricing, see the Optional Add-Ons section under the relevant VPS hosting plan.
With our cloud infrastructure, your server's memory can be scaled quickly from 1GB to 256GB. In most cases, this upgrade can be performed within minutes and requires a simple reboot.
The resources allocated to your VPS are guaranteed resources.
To request additional memory for your server, simply contact Support.
For pricing, see the Optional Add-Ons section under the relevant VPS hosting plan.
Each of our virtual machine hosts are equipped with redundant 1Gb Links. Individual VPS servers are provisioned with 100Mbps connections.
If required, server bandwidth can be scaled to accomodate the needs of your traffic.
For abnormal network traffic patterns, burstable bandwidth allows your VPS to handle network requests without interruption.
Unlimited bandwidth means that there are no hard limits
placed on the amount of bandwidth, or network traffic, either
to or from your server.
Unlimited bandwidth applies to normal applications that are not primarily used for streaming of either audio or video.
We keep rolling backups. That means if you select 30 days then we will take nightly backups of your server and store them for 30 days. On the 31st day the oldest backup will be deleted and replaced with the current day's backup. These are full backups of both the entire file system and bare metal level server backups.
With our backups, individual files, folders or an entire server can be restored.
For VPS's, these restores can be completed within the Control Panel if on the Windows operating system. For Linux based operating systems, simply make the request to our support team.
Yes. In most cases we are able to migrate a site from another host with no problems.
There will be no downtime during the migration. We provide you with a pre-propagation URL to test the site before updating the DNS. That way you know it works before "flipping the switch" on the DNS.
Once the site is migrated, if something doesn't work that used to work on the old server, we will provide a "best effort" to work with you to help get it working on our servers. It's extremely rare that we can't get something to work.
We have migrated thousands of sites and have lots of experience with various scenarios.
This varies by plan type. If you have more than 10 websites we recommend Scheduling a Consultation to discuss the migration process. This will insure a seamless and hassle-free experience for you.
Yes, the VPS will be assigned its own static IP address.
Yes, if there is a specific/valid need for it. The cost is $3.
In your control panel, we do provide a link to a testing/pre-prop URL. Also, for most CMS's we recommend modifying your HOSTS file to test the website before you change the DNS. (Search community.hostek.com ) for instructions on how to change your HOSTS file.
With the addition of the CloudLinux option addon, you gain the flexibility of being able to select specific versions of PHP on a per-domain basis. Additionally, the versions are automatically updated ensuring you have the latest versions.
CloudLinux is an optional add-on that provides enhancements which are designed to guard against performance spikes, slowdowns, and unexpected downtime as well as additional security enhancements.
Some of the features of CloudLinux include the following:
Softaculous is an automated installer for cPanel. It offers over 380 scripts and commonly used web applications which can be installed in a single step, saving you time and effort.
Spam Experts is a professional email security solution that is tailored to provide content and virus filtering. Whether it's spyware, malware, phishing, virus, or spam, SpamExperts will protect you by eliminating unwanted mail before it reaches your inbox.
With the existing anti-spam measures in place, 99% of spam is taken care of. However, for those wanting an even higher level of spam protection, SpamExperts is a great choice.
SpamExperts Premium Anti-Spam can be added to any domain for just $6 /month/domain.
A common use for a virtual private network (VPN) is so that Remote Users can connect directly to a server.
A VPN allows users to send and receive data to or from a server as if they were directly connected; providing a more secure method of accessing the server and its resources.
If you require a VPN for your server, please include the request in the additional comments section of the checkout process.
Type | Users | Price |
---|---|---|
Client VPN | 1-10 | $29.99/month |
Client VPN | 11+ | Contact Sales |
Type | Sites | Price |
---|---|---|
Site2Site IPSec Tunnels | 1-3 | $29.99/month |
Site2Site IPSec Tunnels | 4+ Sites | Contact Sales |
If you require more than 25 VPN users, please contact our VPS Sales department for assistance.
Load balancing and Virtual Local Area Networks (VLANs) are also available to assist you with creating your own network infrastructure within our private cloud. If you would like to enquire about these features, please schedule a free consultation so that one of our VPS Solution Specialists can help you explore your options.
We strive to offer ample resources with each plan type. However, there are certain cases where a customer tries to abuse certain resources, so we have to have certain restrictions on the Unlimited features.
Unlimited in one respect means not abusive. For example, if your site is consuming a abnormal amount of resources on the shared server, that would be abusive.
Abusive is to be determined by management. Our goal is to provide hosting, so we don't go around looking for abusers. However, when we find one, we will notify the account holder to correct the situation.
For disk space on shared plans and reseller plans, if a site is using more than 30 GB of space, that would be questioned. That is not normal shared hosting usage.
Unlimited bandwidth means that there are no set limits placed on the amount of bandwidth, or network traffic, either to or from your server, that you can utilize during a month.
Our Unlimited Bandwidth feature is intended for normal application or website activity. Live video streaming for example, is not a normal application or website activity. If you need live streaming or any other non normal bandwidth requirement, consult with our VPS specialist and we can customize a solution for you.
Our 24/7/365 awesome support team is available to help with not only your server management
but also make sure your applications and sites are getting the uptime and performance you deserve..
We understand businesses need different levels of support. While our standard Windows, cPanel, and ColdFusion VPS and Server plans include our great support we also have higher levels to meet those more demanding business needs.
Our Self Managed options are for expert level customers that fully know how to manage a server and it's configuration, top down.
Are you a Business owner that needs more time to focus on your business? Our 24/7/365 awesome support team is available to assist managing your server(s) and make sure that your applications or sites are getting the uptime and performance that you deserve.
We understand different businesses need different levels of support. Our standard Windows, cPanel and ColdFusion VPS and Server plans include our great support.
Our Self Managed plans are for expert level customers that fully know how to manage a server and it's configuration, top down.
Support Levels |
|||||
Self Managed | Standard | Advanced | Premium | Managed Services | |
Initial Ticket Level | Level 1 | Level 1 | Level 2+ | Level 2+ | |
Ticket Placement | In order received | In order received (jumps Standard Support) |
Top of Queue | Top of Queue | |
Managed Network Infrastructure | |||||
Managed Hardware | |||||
24/7 Monitoring | Every 5 Minutes | Every 3 Minutes | Every 1 Minute | Every 1 Minute | |
Server Ping Monitor | |||||
URL Monitoring | 1 URL | 3 URL | Custom | ||
CPU Monitoring | |||||
RAM Monitoring | |||||
Database Monitoring | |||||
OS Core Updates / Upgrades * | |||||
ColdFusion / Lucee Hotfixes * | |||||
Database Software Upgrades | |||||
Firewall Updates | |||||
Anti-Virus Updates | |||||
Backups Available | |||||
Restore Availability | * | ||||
Detect Failed Backups | |||||
Fix Failed Backups | |||||
PCI Compliance Assistance | |||||
3rd Party Software | Best Effort | Best Effort | |||
Email Assistance | |||||
FTP Assistance | |||||
IIS Support | ** | ||||
Pricing (per month per server) | Included | Included | $35 | $80 | Schedule Free Consultation |
* Updates for OS, Anti-Virus, & Firewall should be automatic. However our team can do manual upgrades upon request.
* Service applications such as ColdFusion, Lucee, MySQL & Microsoft SQL will need to be scheduled with our team.
* Restores for Standard plan = 1 per calendar quarter. $9.95 per restore thereafter.
** Our control panel allows for 99% of items in IIS to be controlled and should be used, which saves a lot of time. For Business level customers, we can assist with IIS issues outside of the control panel (which may include control panel updates or suggested changes to work with control panel).