Operating System Updates
Hostek provides operating system updates for all VPS
servers. These patches are automatically applied during
night time hours. The scheduling of updates can be
customized by
contacting Support.
Application Updates
Updates for software applications that are installed by
Hostek, such as MS SQL, MySQL, and ColdFusion, is performed
upon request. Please
contact Support
for assistance.
Performance Monitoring
We routinely monitor all VPS or Virtual Dedicated servers
for availability (uptime) and high resource utilization. If a problem arises
we will act accordingly to restore services and contact you
as necessary.
Premium VPS Management Services
As part of our Premium VPS Services add-on, we also provide
answers or suggestions on how to properly manage or maintain
you server. This includes analyzing your server
usage/performance and making suggestions. This also includes
proactive monitoring and upgrade/patching management.
Two hours of Premium Management Services is included with
the Premium service add-on. Each support case is a 15 minute
minimum. Additional time beyond two hours can be purchased
at our current hourly rate.
NOTE: This is NOT a supplement for programming or
development.
